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Shipping policy

We aim to process all orders within 1-2 business days, please allow additional time for processing during sales and promotions. The estimated shipping times are after your order has been shipped. Confetti Blue will not be held liable for any delays/lost delivery.

Due to the current COVID-19 situation Australia Post and StarTrack are experiencing delays, depending on the receiver’s location. Rest assured that Australia Post and StarTrack are working hard to deliver as safely and swiftly as possible.

Confetti Blue will continue to process all orders within a timely manner. Delay in delivery is outside of our control and we ask for your patience and understanding during these times.

Visit the links below for further information provided by Australia Post.

https://auspost.com.au/service-updates/current-updates

https://auspost.com.au/service-updates/current-updates/domestic-service-updates

For an estimated time-frame for eParcel delivery, please visit the link below and enter your postcode in the ‘TO’ field. Most goods are shipped from Seven Hills, NSW.

https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/ 

AUSTRALIA SHIPPING

STANDARD

EPARCEL

$10
(Free for orders over $75 for a limited time)
Delivers to PO Box
3–5 days from date of dispatch
If unattended the parcel will be left in a safe place
Specify if you do not wish for the parcel to be left

PRIORITY

STAR TRACK

$17
Does NOT deliver to PO Box
1–2 days from date of dispatch
Authority to Leave is standard on ALL parcels
Parcel will be left if unattended 

  • If you enter the incorrect address, a redelivery fee will apply.
  • Business addresses require a business name to be stated.
  • Customers will be provided with tracking information once your parcel has been shipped.
  • Star Track is unable to deliver to PO Box addresses and therefore all PO Box addresses provided shall be served using Australia Post eParcel.
  • If a part of or full StarTrack order is sent directly from a retail store (due to stock availability), this will be sent express with Australia Post
  • There may be an occasion where a Star Track parcel may be shipped via Express Post. This is still a priority shipping service.
  • Confetti Blue will make every effort to deliver on time. However, we shall not be held liable for lost/delayed shipment.
  • Delivery times specified are estimates only, delivery to rural addresses may take longer and once shipped Confetti Blue is not liable for any delays. Most parcels are shipped from Sydney NSW, delivery to WA may take longer.
  • Authority to Leave will be specified for all eParcel unless requested otherwise, the buyer accepts all responsibility for missing packages left by the courier.
  • Authority to Leave will be specified on all Star Track parcels. By selecting Star Track as your preferred shipping method the buyer accepts all responsibility for missing packages left by the courier. 
  • Most orders ship within 1-2 business days. There are no shipments on weekends or public holidays.

IMPORTANT - All parcels will default to a signature with authority to leave. A signature will be captured if the customer is home. If not, the customers of freestanding residences who have a safe place to leave the parcel will have their parcel delivered. If the driver does not feel that there is a safe place to leave the parcel, the delivery will be carded and taken to the nearest Post Office to await collection. If you do not wish to have the parcel left in a safe place, please leave a comment in the field provided throughout the checkout process.