You've got questions, we've got answers.
Where do you ship to?
We ship everywhere! We currently have fulfilment centres in Melbourne, Australia and San Diego, United States.
How much is shipping?
Shipping is free if your cart is above $60, otherwise its a $10 flat rate or $15 for express.
How fast is dispatch?
We aim to dispatch all orders within 48 hours but we may experience delays during holidays and peak periods. We will always endeavour to notify you of any delays if they come up.
What is your refund policy?
We have a 30 day refund policy. For any requests, please contact us at firstname.lastname@example.org
Are your products considered a Dangerous Good for shipping?
Nope! As the majority of our formulations are water based we don't fall under the Dangerous Goods category for shipping.
My parcel arrived damaged...
Oh dear! Please contact us at email@example.com and we can sort out a replacement.
Where are your products made?
All our products are made in Sydney, Australia.
Are your ingredients safe?
We only use the safest ingredients possible.
The ingredients in our Perfume Making Kits are all food-grade to allow a complete sensory experience for all kinds of users.
Can I use your products on/around pets?
All of our products and ingredients are cruelty free which means they havnt been tested on animals. We therefore do not recommend using them on animals.
What is the shelf life of your products?
Technically they don't have any as the products are stable for extended periods. We do however, recommend replacing your products within 12 months after initial use.
I have allergies and/or sensitive skin, can I use your products?
We always recommend patch testing prior to use and never use on your face or eyes.
Wholesale & Distribution
Can I Wholesale your products?
Absolutely! Head here to apply for a wholesale account and we will get back to you within 24 hours. We offer low MOQ's for wholesale so you can try us, stress free.
Where are you available?
We are currently available throughout Australia, New Zealand and the United States with the United Kingdom and Europe lined up for the end of 2023.